How To Guide To Hire A Contractor To Renovate Your Place
71Our House before renovations took place
Before Renovations 2002.
What They Don't Tell You
The first thing to do is: TAKE YOUR TIME and be a SLEUTH.
Don't rush
Don't rush into hiring a contractor right away. Shop Around! If you can possibly see it take up to 6 months before you really set yourself on one contractor.
Get A Copy of the Building Codes
Now go and get a copy of the Building Codes for your area and read them. Study them and make sure hat the contractor you hired goes by those codes. Go to your county's government website and they should have it on-line or you can order it. If you don't have a county website then go to the County Planning Commisioner's Office in your State and in the county that you live in and they will have it. You will have to go there anyway to put in an application for a building permit. Get that for EVERYTHING that you are doing--
Things that need applications for are: Plumbing, Electric, Structural changes in and outside of your home, including decks. Some Codes are so vague that it is hard to tell if you need a permit or not--get one to be on the safe side because if you don't have a permit and they come and inspect it they can make you tear it up.
Requirements for permits--a floor plan or blueprints of your house as it is before you do anything to it and then a drawing of what you intend to do with those dimensions and rooms, fixtures, addition or deletions. They want everything in it's place so when they inspect they don't have to try and figure out what you meant in your drawings.
Make sure you get an Inspector that has been there a long time--over 2 years! We replaced our worn out fireplace with a brand new one and put it on the outside of our home and the first inspector that worked there for many, many years didn't pass it. Then a week later a younger, less informed, inspector came and he passed it. The more informed one was out of town for a few weeks. So we thought everything was fine until the more informed inspector came out and re-inspected everything the younger one did in the weeks that he was gone--and it didn't pass again. It took four times before that firelpace met code. So make sure you get somone that is or has been there or in your county for many years. They are on YOUR side--really they are.
Make a contract
Make a contract of what you want done to your home and be as specific as possible because some contractors will go to the letter on this and if you make a mistake of what you want and then try to change it later you might have problems you didn't want to deal with. Break it down into sections. Make sure there's a place in your contract that states that you can change your mind--because there will be times when things don't look right and you will want to make changes accordingly. It took 4 drawings to get the kitchen right and that everything met code before we settled on what we wanted versus what we were allowed to have. Another thing to put in the contract--they can't leave the job before the last thing is completely finished and up to your specifications. Somehow make them pay for whatever is not finished when they leave or before they leave te job. You might have to get a lawyer to help you write that contract with correct wording. The law states that you don't pay the last thrid of the contract price until it is completely finsished and up to your specifications and it all meets code. We didn't pay our contractor the last third of the contract price and he didn't finish anything. He walked away. He got off scott-free because we were too trusting and we didn't know the things that we now know today.
The Changes and the Mess ups!
Advertise
Advertise and ask for many, not just the three they advice you to get, references from people whom you know. Don't take them at face value either. Please get at the very least 3 to come look at your home. Six is a better number to work with. Look at the various contractors that come to your home. Read their body language--even if it take you to learn about body languages. Lisaten to how they speak of their work and what they want to do to your home. Get all their credentials first and please make sure they are legible. Tell them you will call back later. Don't let them push you into making a decision you are not ready for We had one contractor call us back everyday to see if we were going to hire them. We didn't in the end because they were too pushy. We understand that they have other work and customers, but it was OUR house and home they were going to work on. We didn't want someone to rush the job.
Do The Homework
Now it is your job to do the homework for each of those contractors. Don't get lazy or think that because so and so had their house done by that contractor that he is on the up and up. This all comes from our experiences and we are just passing them on to you. Those things that we had contracted for this contractor to do have yet to be completey finsihed and it has been 6 years since the start of the project..We have done alot of it ourselves along with fixing his many mistakes.
We got references from people whom we knew and the one that stuck out was the one that our local Bank had referred us too. So we thought that this guy must be good because a highly rated bank and the bank that we used gave us such a good reference. Oh yes we talked to others who also had work done by him according to his references. So after about a week of checking up on him we decided to go with him He told us of all the things that he would do and how it would be very nice when he finished everything including the trim work and painting. We were exstatic and he started right away with the new bathroom and the new jet tub that we had purchased from Lowes.
What you will need prior to the starting.
Buy a composition book or a accounting book or both. Another good purchase would be an accordian file box.
Use them as a log of when and what was done and when it was done and if there were any phone calls and to whom and the times and dates of such. Make sure you keep all your receipts and e-mails. Keep copies of your checks and put them in this log and write in this log what that check paid for, when it was written, whom it was written and when it was cashed. Some contractors will sub-contract and have you pay for the material and the work. It is best to have a log of all these transactions. This contractor tried to tell the Better Business Bureau that we didn't pay the sub-contractor who we bought the cinder blocks and cement from but he did. We were glad we had kept those receipts. This contractor also tried to tell them that he bought all the lumber and materials for the job, but we had kept all the Lowes Receipts for that too. We also had a problem when someone tried to read all the transactions and payments on the Contractor's Billings and had a hard time fguring out what we actually paid for. It would have been much easier if we made a log of what the checks paid for at the time we paid it instead of trying to decipher the contractor's paperwork later. Take plenty of pictures of before and after. Try to get the Contractor and his help in those pictures. You never know if you will need them later and I hope that you don't. I am not kidding! Do it! We had no idea that this contractor was going to be so difficult later on in the process of renovating our home. These things you will need if by chance you have to go to a lawyer. You might also want to make a scrap book later on with everything. Oh and make copies of those receipts because they only hold print for a few months and then become illegible. Something else they don't tell you--Lowes will only take certain items back before a 1 year period of time. The sooner you get the things you want to replace or just not use the better off you are. Take the receipt that corresponds to the items bought and they will credit your account If you don't have a receipt you will just get a gift card with that amount on it.
Links to click on that are listed in article
- Contractor's License Reference Site
Each State's Licensing Requiremements and find out which contractor is licensed in which (your)state. - Better Business Bureau
Better Business Bureau, main site. Look up your business or contactor here too.
Go to The Better Business Bureau
Send them all the correspondences you have including any e-mails and the logs of your phone calls. They will be like a mediator between you and the contractor. They can't actually do anything but at least you will have your case stated in a government agency if you need more proof. They will also put his name on the their bad persons list. You will also get a case number and a case worker.
More mess ups!
What they don't tell you.
No one will tell you these things--you just have to stumble upon them yourself as we did--so to lessen your heartache at the expense of your renovations being completed and if not what you have to do --I will tell you them.
A Business License is NOT the only license a contractor needs to have. He also needs to have a Contractor's License and he has to be registered on the State that you live in's Contractors Board. He needs to have Insurance and it needs to be up to date. Don't feel shy in going through his medical records and any other records that he might have that had/has anything even remotely to do with his business. Go to the link (in link box below) for your Contractor's Board and look up the name or he owner of the contractor's that you wish to hire. Make sure you take a look at your state's licensing requirements. If you have to talk wth someone there--be forwarned it will take up to two weeks before someone will call you back. We made many calls to these people before we got a call back.
If they are not listed there DO NOT HIRE THAT CONTRACTOR. Don't assume that he has one and it just didn't get registerd or posted on the board. OK what they don't tell you and this is VERY IMPORTANT:
If this contractor has ever had a license and the years are different and he is still doing work and his license does not show up as current on that Contractor's Board and he screws up your contract and doesn't finish the work in that contract that you have with him--they will NOT go after him for doing work while not having a Contractor's License. Silly isn't it. A doctor will get jail time but a contractor will just be loose to do it to others. Let me tell you or not how angry that made us when the contractor that worked on our home walked off scott-free. We had NO idea that this license was needed. We never had someone else do renovations to our home. The sad part of it all--NO ONE, entity or Organization, would tell us that this was also needed. It was left up to us to know what questions to ask and whom to ask them of. You would be astonished at just how many people don't know these things and how many contractor's get away with these thngs. Some like ours play on our compassion and emotions--NEVER, EVER do something for them that isn't in the contract and Don't make friends of them until they are completely finsihed the work they are to do. I can't stress this enough! Don't think tat your generosity will get them to do their job if they hust happen to start making excuses.
Watch them!
Most contracting firms will not need this, but then again we didn't think we needed this either and got burned. You will need to take time off of work or somehow make arrangements for you to be there when they are there. Make sure they are doing things up to code--don't assume they know what they are doing in that department. If they don't like to be watched and you learn comments about that--then they have something to hide and take it from there. Some will not meet code to save them the needed hassle and to allow themselves to make more profit from you. Our contractor told us that he never used foul language--well the things that came out of his mouth on a daily and second basis was nothing but foul. I was glad that I didn't have kids around.
If things go wrong
If things go wrong and you need to hire a lawyer. I sincerely hope that you NEVER have to do this. This is where all those notes and that notebook and pictures, receipts and everything else associated with your renovation project comes into play. To hire a lawyer in a Contractor Versus Contractee it will cost you a bundle up front. The lawyer that we had said that we had a good case and that we possibly could win--only it would cost us $5,000.00 up front for his fee and more if we didn't win our case. Be VERY Careful that you never have to go this far. There are shysters in the Law field as well as contractors too. Sometimes it will seem like everyone wants your money. Remember ii is YOUR money and YOU decide who you are going to give it too. Don't think of it as only money and you can replace it--true it is money, but can you afford to pay for something over and over again and it still not be finished? It is YOUR money--not theirs until you give it to them.
I hope that I haven't scared you into doing it all yourself, but hope that I have given you enough information help you in the process and not get burned like we did. This will also allow you to know what was done to your home so that later you will know when to replace or upgrade things that were on an expiration date of sorts. For instance the roofing that we hired a Good contractor to do has a life span of about 5 years--you can get them up to 10 or more years depending on what knd of money you have available for that. There will be other things like that you will need a reference for in your renovation projects. It is also a good idea to keep if you should ever want to make any changes to the renovations you have just done later or if ayone else that buys your house will. Think of it as a diary of your house.
Being Your Own Contractor
You can choose to be your own contractor in most jurisdictions. You will have to ask the governing personel in your area what the requirements for that are. We have done some of the small stuff ourselves and there are some hints that I would like to share with you on those. They will be forthcoming in more hubs.
- After You Finally Hire A Contractor - Now What
- A Fellow Hubbers Experience and advice!
I write this article with some real specific experience on dealing with contractors and their subs. I have, in the past 30 years, had built 3 homes and renovated probably 10. With each of these projects I...
What we managed to do Ourselves with Family and Friends help
CommentsLoading...
Good information Gwen. I had a nightmare time with contractors myself. First ones walked off with over 15,000 in cash. If I had only been more educated at the time. I wasnt, and boy did I learn a lesson.
We recently put a new bathroom and kitchen floor in our new house. The genteman I hired had a large ad in the yellow pages stating he had 30 years experience. I asked around town at the stores, Rona, Home Depot etc,, and they all said he was expensive but good.
He and his helper were here for a month. It took that long for a job that could have been done in two weeks easy. My hubby did alot of the work, just so it was done properly. I have come to the conclusion that most of them just dont know what they are doing, and care less. While they can be a licensed plumber they have next to zero experience in tiling and so forth. General contractors are only as good as the trades they hire. And most will hire the cheapes guy around. Moral of the story is...keep an eye out at all times. Or two. :)
Hi Deb...Excellent work.I have been a project manager for several years.Just some thoughts inspired by your book...i have repeated some of your caveats.I made 1st contact with clients that were referred to me by a neighbor/friend that i had completed projects for.In my capacity i would draw up designs of the interior layout. When an addition was included an architect needs to be hired. There are 2 retired county inspectors locally that will draw up plans for much less than an architect and their plans will be accepted by the county.One must be certain that all codes are up to date (earthquake codes are all new). Get it in writing from the person that draws up the plans that all codes and fees are discussed in detail. Mistakes on the plans are to be redrawn correctly AT NO ADDITIONAL CHARGE.I would draw up a contract outling the work to be done, dollar amounts and payment schedule. I have the working knowledge to draw up contracts and these can be taken to an attorney for review if the homeowner has any concerns. Contracts can get out of hand. There was a proposal that a contract include the amount of nails, by weight, that are to be used. This is absurd! Nails/screws are required to have minimum spacing according to code.I hired all of the subcontractors and introduced a licensed/bonded contractor to the home owners. They made their own contract with him.This is a more expensive approach on the surface. In the long run it is not. Unless the homeowner has remodeling experience the project could take months longer than originally discussed. Buying materials at home centers will cost at least 10% over what a contractor will charge you and the contractor will be responsible for rejecting sub-standard materials.Who is buying the windows? How long is the warranty on the new roof? How long is the warranty on all of the materials? How long is the workmanship warrantied for. For that matter how healthy are the businesses that the homeowner will be dealing with?Buying appliances from a reputable appliace storeis the best way for the homeownwer to save. If one is buying a built in refer/freezer find out who is responsible for the installation. Some models require at least 2 strong workers to install. OVER YOUR BRAND NEW FLOOR!My subcontractors showed up when scheduled because they knew that the other "subs" had beed scheduled to do the prep work necessary for them to perform their work.I had a client contact me to finish a project that a contractor had walked off because the homeowner would not pay extra that the contractor said that he underbid.THAT is a nightmare. And VERY expensive. Sometimes it's better to deal with a contractor who wants more because of the work delays and the paperwork mess can cost thousands of dollars over what the additional moneies that the contractor wanted.
Well Debbie, I am so happy at seeing your first article. It was also nice to finally get a picture of Dennis. You two make a good couple. The article was very nicely written and,even thought I will not be doing a deck. It was neat to read.
Thanks for all the advice on the buildig codes because this part is very important. Very informative hub.
OH MY GOD LADY I HAD TOO STOP READING THIS IVE BEEN A CONTRACTOR FOR 20 YEARS YOU MUST BE CLEAR OUT OF YOUR MIND THERES GOOD QAULITY CONTRACTORS OUT THERE ALL OVER THE PLACE WHY I FED MY FAMILY FOR 20 YEARS OFF GOOD WORK THAT WAS DONE AND REFFERALS TO THE NEXT CUSTOMER NEVER HAD A NON PAYING CUSTOMER THE ONLY THING YOU MUST DO IS NOT GIVE ANY MONEY UP FRONT NO MONEY UNTIL THE JOBS DONE COMPLETLY THEN HIRE A HOUSING INSPECTOR TO DO THE INSPECTION BEFORE YOU PAY COST 65.00 120.00 DEPENDING ON WHAT WORK WAS DONE BECAUSE THEM CITY INSPECTORS THAT ARE WORKING THEM CODES WILL BLEED YOU TO DEATH IF THE JOB PASSES THE HOUSING INSPECTOR INSPECTION PAY THE CONTRACTOR! BECAUSE THEN THE DISAGREEMENT IS BETWEEN THE 2 INSPECTORS DONT MAKE THE CONTRACTOR SUFFER GEEEZ.LIKE ONE INSPECTORS GONNA DISAGREE WITH THE OTHER GET REAL.i OUTTA JUST FLAG THIS HUB FOR CHARACTARIZING ALL CONTRACTORS AS BEING POOR QAULITY RIP OFF ARTIST.
I tend to agree partly with Oberbreckling. It does seem to point out that all contractors are idiots and are only in it to take your money. But because I know you LG, I know that isn't what you mean. There are plenty of con artists out there who will take your money and run. Not only "contractors".
As far as watching a contractor work, it is dangerous depending on the type of work he is doing, top have the homeowner standing around and wandering around the site all the time.
Many homeowners themselves will try to rip off a contractor also. The contract that is made is to protect both homeowner and contractor. (How many times I have heard a homeowner try to get a lot more work done because they just didn't want to pay)
It all works both ways and I know you only worked one point out here. I believe a little editing will fix the problems that contractors might see with this article.
I guess I have to go along with the theory that it can happen both ways. Being in the people business, I know people that have worked on both ends of the fence and one guy in the town who is a professional actually has a reputation of ripping off people that do contracting work for him.
But on the otherhand I knew a contractor that did not come back to finish the job ...and that buyer payed upfront. You know, it takes all kinds to make up this crazy world ....but as they say buyer beware ...we need to know the facts as to what can happen so that we do not get caught. I see you are pointing out some facts.
But you guys are right ...I think pointing out that there are good guys out there too is equally important.
Good hubbing ...and my best to you!
This article is about someones personal experience. Guins is actually quite similar to mine. I have dealt with several contractors...and out of the five I found one that was good. Another that was passable. The other three outright con men. It is a field that is ripe for rip offs as most of us dont know what to expect when we begin renovations. Seems its a field where the men play hard and work hard, when you can get them to show up. Of course there are good contractors out there. Noone said there wasnt. This is however, about the ones that imho should not ony NOT be in business, but in jail.
Hi Lady,Im really sorry for showing such an attitude to the matter.I did read most of it,and Ive realized that my anger is actually out of hate for these contractors that pull these money scams and I have come in behind them and cleaned up before and appeared in court with the homeowner in the homeowner behalf to recover the lost in money.I have been a active member of the Iowa contractors association for the last five years and am a state certified commercial roofing inspector and the way I sounded before it did sound like I was trying to bring the fact of the homeowners dont like too pay and are tring to get out of paying,when thats not the case at all really sorry the hub is yours and it tells a story of what could happen if you hire the wrong contractor I do have all kinds of tips on that that you could see on my hubs but I assume thats not likely gonna happen here is a wonderful link though that does tell of ways to find a contractor that is straight and honest and what your lookin for.Lady the floor is yours good luck and if theres anything I can do to help just e-mail me
I say better safe than sorry, your home is usually your best asset and most expensive, thanks for the hub, Lady!
Hi lady this link right here talks alot about the same methods you used while renovation of your home was in progress plus more anyway the more might be what your interested in. http://www.oag.state.md.us/Consumer/ibt3.htm
Lady heres what you really want what to do after he ripped you believe me theres more you can do than you think take a look at this http://www.cslb.ca.gov/Consumers/FilingAComplaint/
Very interesting - thanks.
Deb. financial instituations DONT have any principles.
Its very interesting and good information i got from your hub. You can go through mortgage calculator you can get valuable information for your dream home.
i think what you mentioned is very true....this is the condition that I'm currently facing....thanks for putting a reminder on me:)
Very thorough and interesting hub - thank you for sharing!
WOW - that was one ugly house before. Now it's great, Good luck with it.
I will cry myself to pieces if they do that to my house, for payment!
Did get done in financially by a contractor, but must admit, he has done an excellent job. Now, nine months later, I cannot find no problems with his work.
Neat information, I'll save it for use in my next building project. Just have to adapt here and there, as this is South Africa. But I suppose basics is basics.
Serves him well. But that is not going to solve your problem. Perhaps you must file a complaint as well. Do not know, in your case if it will be worth the effort.
Stop being cheap. Hire a real Contractor and let him work. You are clueless and cost more money by getting in the way. Let me do my job!
Hi Debbie,
Wow, I'm exhausted thinking about all that you went through and also all the work you put in to this hub. I very much appreciate all the details that will help others with their renovation projects. You have shared so many lessons for others to hear. Great first hub!
Sharyn
































Shadesbreath Level 5 Commenter 3 years ago
Wow, it sounds like you had a total nightmare, and yes, frankly, you did kind of scare me. What's worse is that there are no options for those of us not particularly handy with home improvement kind of stuff (or who are entirely disinclined lol). I hear stuff like this a lot though, nightmare stories of unfinished work and the like. There's a show my wife watches on Home and Garden cable channel with some guy who goes around and redoes stuff that bad contractors do to people. Scary some of the stuff he finds... down right dangerous. Anyway, good hub with lots of good information in it. Sounds like a huge pain in the butt to get stuff done. Too bad the bad eggs out there make getting something done such misery.